Cancellation Notice

In light of the health risks represented by the spread of the coronavirus (COVID-19), the recent state of emergency declared in a growing number of states and the travel bans being imposed by many companies in our industry, we have made the difficult decision to cancel our 2020 Risk & Compliance Summit in Chicago, IL from April 5-7, 2020. We understand that the Risk & Compliance Summit offers a vital forum to hear from and interact with industry thought leaders and luminaries. Therefore, we will be investigating alternative ways to deliver some of this valuable content to you throughout 2020. Please look for more information to follow in the near future.ComplianceEase will refund all registration and sponsorship payments within 60 days. We thank you for your patience as we work through this administrative effort. Should you have any questions please contact

  • If you booked a hotel room with the JW Marriott, please call them directly to cancel at 312.660.8200.
  • We understand that most major airlines are currently offering no penalty cancellations for booked flights.
  • If you also registered for the CSBS hosted LEF Mini Summit on April 8th, please expect a separate email from CSBS.

Thank you for your understanding. We look forward to seeing you at our 2021 Risk & Compliance Summit.

With best regards,  Dan Smith, Summit Chair

Dana Dillard

Dana Dillard

CompanyMr. Cooper

With over 30 years of mortgage servicing experience, Dana Dillard has worked at many large servicing organizations with a focus on the customer.  Currently, Dana serves on the Executive team at the Mr. Cooper Group as EVP of Corporate and Social Responsibility which includes Government, Community and Industry Relations and the Office of Diversity and Inclusion.  Prior to joining Mr. Cooper,  Dana worked at GMAC RESCAP where she managed the REO, Liquidations and Community Outreach teams during the peak of the housing crisis.  Dana has held other senior leadership positions at EMC Mortgage, Bank of America Mortgage and Lomas Mortgage.  Over the three decades of her career, Dana has been recognized within the industry as a thought leader and an advocate for both employees and customers.   Her awards include 2019 M Reports 25 Most Influential People, 2016 Elite Women in Housing, and 2015 Housing Wire’s Top 40 Most Influential Women.


Mr. Cooper

Risk Track

Modern Risks: Social Media, Corporate Culture, and Fintech

7 April, 2020  11:30 am  Grand Ballroom C